Support & Training

Verge Solutions offers unlimited customer support.  From new client implementation and training to ongoing assistance with your day-to-day activities, we are here to help every step of the way.  Each hospital account has a dedicated account manager, access to our client support line as well as unlimited opportunities to participate in our free web-based trainings and roundtable discussions.

Support


  • We customize your implementation plan based on your priorities, timelines, and staffing to ensure for an easy and lasting implementation.
  • Support doesn’t stop once you’re implemented!  Train new staff or explore new features by participating in one of our FREE daily web trainings.
  • Keep up with news and updates through VNews, Verge Solutions’ monthly newsletter.  Learn about new features, enhancements, and best practices.
  • Share best practices, explore new options, and make connections with other Verge Solutions users through monthly roundtable discussions or by accessing our VCommunity on-line user group.  We currently have over 15,000 active users participating!
  • Learn from other successful organizations through our published case studies.  Each case study focuses on ROI and helps organizations replicate the successes of other clients.

Training

  • Schedule group or individual customized sessions for your facility.
  • Participate in daily training opportunities available for all user levels (beginner, intermediate and advanced).  Our training calendar is always changing to reflect new features, quarterly focus and client requests.
  • Access self guided training through our comprehensive online help manual, handouts and videos.
  • Interact and share best practices with other Verge Solutions clients during monthly roundtable discussions.

"Your Help feature is excellent! I get feedback within minutes! I truly appreciate the quick turnaround time and often times, my problem is corrected by your staff, with instructions on how to avoid similar situations. "