Automate your customer relations management
process and improve patient satisfaction

VPatientRelations addresses all areas of patient relationship management; collection, analysis, and reporting on all types of patient feedback.

How VPatientRelations Can Help Your Organization

  • Reduce staff time needed to manage all data collection activities

    Eliminate waste associated with inefficient manual processes and non-integrated applications

  • Improve data transparency

    Share information across committees and publish to oversight committees leading to improved communication and consistency of data throughout the organization

  • Automates workflow specific to your organizational structure

    Workflows automatically notify involved parties, track and monitor follow up activities and record all aspects of their resolution

  • Enhance performance and quality improvement efforts

    Easy and flexible reporting allows for thorough data analysis at all times

Screenshot Coming Soon

VPatientRelations Features

  • Provides a 100% internet based solution.

    With VPatientRelations, there are little to no IT resources necessary and there is no need to download any software. Users need only an ID and password to access the tool. Information can be entered from any device that provides internet access.

  • Offers a central location for collection, management and reporting of data.

    All patient feedback, including concerns, complaints, grievances, compliments and suggestions, is input directly into VPatientRelations. Staff can run detailed reports on information collected (by unit, practitioner, across multiple units, etc.) to look at feedback over time and track progress.

  • Allows simple and controlled dissemination of information.

    Create unlimited custom reports, save in a wide variety of formats and distribute to appropriate staff.

  • Includes access and support for unlimited users.

    Each license provides access and ongoing support for an unlimited number of users with customized security privileges.

  • Allows health systems to view system-wide and hospital specific results.

    Maintain information for each hospital within a system. Enables system reporting, side-by-side hospital analysis and knowledge sharing.

  • Fosters best practice sharing through VCommunity.

    Verge Solutions' on-line user group, VCommunity, provides 15,000 users across the country the opportunity to post and share tools, ideas and best practices with one another..

  •  

  •  Discover VPatientRelations - request a demo today.